Shipping policy

Shipping Policy

Last Updated: October 15, 2026

At LIVE MUSIC CAPITAL RADIO, we want to get your organization essentials—from neat desktop cabinets to space-saving luggage bags—to your doorstep as quickly and reliably as possible. Please read our shipping terms carefully.

1. Shipping Rates & Thresholds

We aim to make shipping simple and transparent for all our customers:

  • Orders $10.00 and Over: FREE Standard Shipping on all qualifying orders.

  • Orders Under $10.00: A flat shipping fee of $5.99 applies to cover handling and logistics costs.

All order thresholds are calculated before tax and after any promotional discount codes are applied.

2. Order Processing Time

  • Standard Handling Time: Orders are typically processed, packed, and dispatched within 1 to 3 business days (Monday through Friday, excluding public holidays).

  • Order Modifications: If you need to change or cancel your order address, please email us within 12 hours of placing the order at [email protected]. Once an order has been shipped, address adjustments cannot be made.

3. Estimated Delivery Times

Delivery duration depends on your destination and local customs/courier services:

  • Standard Shipping (US Domestic): Estimated 5 to 8 business days after dispatch.

  • International Shipping: Estimated 8 to 15 business days depending on customs procedures.

Please note: Transit times are estimates provided by shipping carriers and are not guaranteed. Delays may occur due to severe weather conditions, holiday seasons, or customs inspections.

4. Tracking Your Order

Once your order has been shipped, you will automatically receive a confirmation email containing your tracking number and a link to trace your shipment. Please allow 24–48 hours for tracking details to update on the carrier’s system.

5. Lost, Missing, or Stolen Packages

If your tracking information indicates that your package was delivered to your address, but you have not received it:

  1. Check around your entry doors, porch, garage, or with neighbors.

  2. Allow up to 24 hours (occasionally carriers mark packages as "delivered" prematurely).

  3. Contact the shipping carrier with your tracking number.

  4. If you still cannot locate your parcel, please contact our support team at [email protected].

(Please note: We are not responsible for orders delivered to incorrect addresses provided by the buyer during checkout).