Refund policy

Return and Refund Policy

Last Updated: October 15, 2026

At LIVE MUSIC CAPITAL RADIO (operating via teu0ue-q5.myshopify.com), we believe that an organized space creates an organized mind. Whether you purchased our mini desktop cabinets, travel luggage storage bags, or multi-purpose adhesive hooks, we want you to be completely satisfied with your purchase. If a product doesn't quite fit your organization needs, we are here to help make the return and refund process seamless and straightforward.

1. 30-Day Return Window

We offer a 30-day return window, meaning you have 30 calendar days from the date your package was delivered to request a return.

2. Eligibility Requirements for Returns

To be eligible for a successful return and full refund:

  • The item must be in the same condition as when you received it—unused, unworn, and unwashed (particularly for fabric-based luggage storage bags).

  • Small parts, accessories, or partitions (e.g., drawers for desktop cabinets, sets of hooks, dividers) must be complete and undamaged.

  • Items must be in their original packaging, including protective foam, tags, and product boxes.

  • You must provide proof of purchase or order confirmation receipt.

3. How to Initiate a Return

  1. Contact Us: Send an email to [email protected] with your order number, items you wish to return, and the reason for the return.

  2. Review & Approval: Our customer support team (managed by Sonja Gilbert) will review your request within 24 to 48 business hours.

  3. Return Authorization: Once approved, we will send you detailed return instructions and the authorized return address.

  4. Ship the Package: Pack the items securely to prevent damage during transit and ship them to our return location:

    Return Address:

    LIVE MUSIC CAPITAL RADIO

    Attn: Sonja Gilbert (Returns Dept)

    912 Magnolia Ct

    Rochester Hills, MI 48307

    United States

Note: Please do not send your returns back to us without first requesting a return authorization via email. Unsolicited returns will not be processed.

4. Shipping Costs for Returns

  • Customer Responsibility: Except in cases where the item received was damaged, defective, or incorrect upon arrival, the buyer is responsible for all return shipping fees.

  • Non-Refundable Shipping: Original shipping charges (such as the $5.99 shipping fee for orders under $10.00) are non-refundable.

  • Tracking Recommened: For higher-value items or multi-item returns, we highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your desktop organizer arrives cracked, your storage bag has a broken zipper, or your hooks are missing hardware:

  • Contact us immediately within 7 days of delivery at [email protected].

  • Include clear photos or video showing the damaged or incorrect item along with your order details.

  • Once verified, we will issue a free replacement or a full refund without requiring you to pay return shipping fees.

6. Refunds Process & Timeline

  • Inspection: Once your returned package arrives at our warehouse, our team will inspect the items to verify their condition.

  • Approval Notification: We will send you an email notifying you whether your refund has been approved or rejected.

  • Processing: Upon approval, your refund will be processed automatically to your original method of payment within 5 to 10 business days.

  • Late or Missing Refunds: If you haven’t received a refund yet:

    1. Check your bank account or credit card statement again.

    2. Contact your credit card company or bank; it often takes some processing time before a refund is officially posted.

    3. If you’ve done all of this and still have not received your refund, contact us at [email protected].